![]() List any related requirements on the BMC Helix Client Gateway request form, and provide the certificates to BMC via a change request. The customer remains responsible for obtaining and renewing these certificates, as well as managing any re-direction configuration on their network. If you require SSL certificates to enable an encrypted connection, you must provide these certificates to BMC (one is required for each environment). In the event you have an integration that calls an unpublished web API, you may require the traffic to route through the BMC Client Gateway. The gateway connects to the server gateway using HTTPS, and when connected, allows bidirectional traffic flows. BMC Helix services maintain a server gateway to receive requests in each BMC service location you simply deploy the BMC Helix Client Gateway client on a server in your environment. The BMC Helix Client Gateway handles both requirements with ease. The BMC Discovery connection is initiated from on-premises, but it also utilizes a VPN to carry the low-level BMC Remedy Helix ITSM AR API traffic. To build this integration using VPN, a site-to-site VPN tunnel is used, often with network address translation (NAT) on both sides, and direct dependencies are created on the network addresses used. The LDAP connection is logically initiated from BMC toward the on-premises LDAP environment. BMC Discovery-BMC Atrium Configuration Management Database (CMDB) integration for asset discoveryĢ2.2 and later versions of BMC Discovery can use a REST API to sync with CMDB outside of BMC Helix Client Gateway.LDAP pull of employee data for population in BMC Helix ITSM.The connections from the Helix Client Gateway can traverse proxies and firewalls without special rules or opened ports.ĭiagram of sample BMC Discovery to BMC Helix ITSM integrationįor example, a customer may have the following separate integration requirements: This approach remains firewall friendly (no special firewall rules are required at the customer end), and all traffic transits the public internet over HTTPS using TLSv1.1 and TLSv1.2. Even for those connections that are logically initiated from the BMC data center, the Helix Client Gateway architecture allows the transport layer to be physically initiated from the on-premises end toward BMC. ![]() The resulting deployment handles bidirectional data flows in a secure, SSL-encrypted connection. With BMC Helix Client Gateway, BMC delivers sophisticated server-to-server integrations, avoiding the complexity, cost, and time penalties associated with VPN architectures. Support for secure bidirectional data flows The BMC Helix Client Gateway solves this challenge by transporting TCP connections using internet-friendly WebSocket technology. This connection, over the TCP protocol, normally requires a full site-to-site VPN connection between a customer and the BMC service locations. Support for transporting TCP connections using WebSocket technologyĬloud to on-premises integrations can pose a substantial challenge when the integration architecture requires the use of a low-level network connection. Work with your internal network team to configure the primary and failover servers. You may also configure the gateway client on your premises in a highly available configuration if desired. You may request a separate gateway for each of your environments if they are on separate networks, or you may use just one gateway for all environments. Once BMC has provided you with these two files and you have completed the client software installation, we will work with you to perform a connectivity test. ![]() BMC will also provide you with the Kaazing license file. The input form is where you will document your inbound integration points coming from your premises so that BMC can complete the configuration file that we need to finalize the setup. The installation guide provides you with step-by-step instructions for downloading and installing the gateway software on your network. Start by downloading the BMC Helix Client Gateway Installation Guide and the BMC Helix Client Gateway request form. ![]() Connecting to the BMC cloud in a hybrid deployment model, for example, connecting Remedy ITSM on-premises to Digital Workplace Advanced in the BMC cloud.Integrating to/from third-party systems that do not communicate via HTTPS.Using the LDAP protocol, commonly used for people data loads.Using BMC Developer Studio for customization development.You will need to configure the BMC Helix Client Gateway if you are performing any of the following activities:
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